Payment;

I accept PayPal, credit/debit card and UK bank transfer, please message me if you wish to pay via bank transfer. Please make sure your shipping address is correct on Paypal as I only ship to that address to comply with their seller/buyer protection policy. If you wish me to ship to a different address please consider paying via UK bank transfer. I consider monthly instalments on items over £400, with a non-refundable or transferable deposit, please contact me if this would help you purchase an item, or PayPal do offer a 3 month payment scheme. Items purchased via instalments are shipped only once all payments are received. I cannot hold pieces without a deposit, no returns accepted on items paid for via instalments, or sale items. If you want to cancel a purchase before it has been shipped I retain a non-negotiable 5% restocking fee.

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Shipping;

Shipping is included in the price of the item, UK £7, USA, AUS, Canada £15 up to £400 value, over £400 DHL Express international £50, this is non-refundable if you return your purchase and will be deducted from the price initially paid for the item. Orders are usually shipped within 1-4 working days of payment, items shipped within the UK via Royal Mail Special Delivery and usually arrive the next day. International destinations (only US, Canada, Australia, Japan, Singapore and Hong Kong, I don't ship anywhere else at the moment), up to £400 are sent via Royal Mail International tracked and signed (or just tracked to Canada and Australia), items over £400 are shipped via DHL and take 2-7 days for delivery. Delivery times vary and I cannot be held responsible for late delivery or any loss incurred for any reason. International buyers please be aware your country may charge you import duty/taxes which are not included in the purchase price and are your responsibility to pay, please check your countries customs policies and rates before purchasing. No refunds for items refused due to customs or import taxes charged. Antique items over 100 years old may be exempt in some countries, I can add a certificate of authenticity but this does not guarantee you will not be charged by customs or taxes. I am not responsible for loss or damage during transit but will help you recover monies from the shipping company. If a forwarding service is used to complete delivery, my responsibility ends when the item is delivered at the address given on the order invoice.

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Returns;

I love happy customers, in the highly unlikely event that you don't absolutely adore your purchase then please do message me; returns are accepted at buyers cost, via the original carrier with full insurance and tracking number, on items in the same condition as sent by old darling antiques with no wear, damage or alterations whatsoever, in original jewellery box within 14 days of receipt. Please email me within 3 days of receipt for return address details, International returns MUST be marked UK RETURN on the customs form, if any additional fees are incurred by your incorrect labelling these will be deducted from the refund amount. Refunds only accepted on items safely returned to and received by me, that have not been worn, resized, acid tested or altered in any way, no refunds on items refused due to customs/import duties or refusal at point of delivery, reduced or sale items, items purchased on instalments or returned items not received by me. Shipping is included in the price of the item, UK £7, USA, AUS, Canada £15 up to £400 value, over £400 DHL Express international £50, this is non-refundable if you return the item and that amount removed from the refund. a

All items will incur a restocking fee of approx 5% since payment providers no longer refund retailers fees, refunds made to the original payment method.

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Jewellery care;

All of my jewellery is pre-loved so it will show signs of wear, each piece has condition noted in the description but it may require more care and attention than modern jewels. Certain pieces of jewellery can be delicate and they don't want to help you wash up, do the gardening, change a tyre, chop the vegetables, or go swimming with you. Opals, pearls, emeralds amongst other gems really do not appreciate being immersed in water. Most items will reward your extra loving care with an extended life, if you are unsure how to care for your jewellery there is plenty of information online or please contact me. I suggest keeping each piece in its own box to prevent damage from other jewellery. All items are sold as seen with no guarantee of ongoing integrity. 

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Sizing and repairs;

I do not offer a resize service as this is best done with your hand at a jewellers to get the best fit, and I do not offer a repair service.

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Testing of gemstones and metals;

All my jewellery is tested to ensure metal purity, using a variety of electronic and visual aids also to identify gemstones, I do not hold any qualifications in gemmology except many years of experience in the jewellery trade. All measurements of set gemstones are approximate due to limitations of settings, with no guarantee of actual size, and my items do not come with certificates of diamond grading or insurance valuations unless specified in the listing. Please do contact me if you need more info, I can also provide an insurance valuation for my pieces if required at a cost of £30. 

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Boring stuff over, let's get back to the jewels!! 

Alison xx